strategies you might considerBy: Joyce Kahng, DDS •June 17, 2023
At the core of any successful dental practice is a united, competent, and dedicated dental team. In order to build and maintain such an amazing team, though, they need to be properly motivated.
Below are some strategies you might consider when it comes to building and encouraging an exceptional dental team…
Finding the right team members is the cornerstone of building a high-performing dental team. The first step in this journey is to identify individuals who not only possess the necessary technical skills and qualifications but also align with your practice’s values and culture. Look for candidates who are passionate about oral health and patient care, and exhibit a service-oriented attitude.
In addition to professional credentials, the candidate’s character and mindset play a vital role. You want team members who can build a strong rapport with patients and understand their needs. They should be adaptable, empathetic, and possess strong interpersonal skills. Remember, while you can train and enhance technical skills, personality traits and work ethic are typically innate.
Consider incorporating a “working interview” during the hiring process. This not only gives potential hires a chance to demonstrate their abilities but also lets you observe their interactions with your existing team and patients. Strive to hire individuals who fit well with your team and who can contribute to a positive, collaborative working environment. The right people are the bedrock of a successful dental team.
Once you’ve brought on board a talented bunch, it’s vital to keep them growing and learning. Cultivating a learning environment doesn’t just level up individuals but also improves how your practice functions overall.
Design a tailored training program that fits the needs of your team. This could cover learning new dental techniques, polishing their customer service skills, navigating cutting-edge dental software, or getting the hang of compliance rules. Make sure your training regime offers a mix of classroom-style learning and on-the-job training.
Encourage cross-training where your staff members gain insights into different roles within the practice. It’s a great way to strengthen their adaptability and resilience. More importantly, it boosts their understanding and appreciation of their colleagues’ roles, fostering a sense of community and collaboration.
Creating an effective dental team is not all about skills and training. The vibe of the team and the relationships among members play a huge role in the quality of care provided and the overall patient experience. So, pumping up the team spirit is key.
Regular team huddles and fun team-building activities can ramp up communication, build trust, and cultivate a friendly environment. When the team hits a milestone or achieves something significant, you can host a small celebration to uplift spirits and reinforce a sense of pride and belonging. Encourage your staff to appreciate each other’s work; this builds mutual respect and a collaborative environment.
Maintain an environment where everyone feels comfortable voicing their concerns, ideas, and suggestions. This creates a culture of respect, continual improvement, and shared ownership of your practice’s success.
As the captain of your ship, your leadership approach shapes the team’s culture and effectiveness. Being a great dentist is just half the battle; you also need to be a top-notch leader.
A solid leader knows how to juggle being professional and empathetic. Set clear expectations but also be someone your team can approach and confide in.
Lead by doing—show your commitment, strong work ethic, empathy, and integrity in all your actions. Be open to feedback and willing to make necessary adjustments.
Stay in regular touch with your team members, acknowledge their efforts, and provide helpful feedback. Show genuine interest in their well-being and professional development. When your team feels valued and appreciated, they’re motivated to bring their A-game.
Building, nurturing, and maintaining a high-performing dental team is a marathon, not a sprint. It demands commitment, patience, and a well-thought-out game plan. The journey begins with hiring the right folks—those who possess the required skills and are in sync with your practice’s ethics and expectations. Remember, hiring the right people is a very important step.
Once your team is in place, a big chunk of your role as a leader is to encourage their growth and create a positive, collaborative work culture. This is achieved through a blend of ongoing training and development opportunities. Given the fast-paced world of dentistry, it’s essential for your team to stay up-to-date with the latest breakthroughs and advancements. Investing in your team’s professional growth is investing in the superiority and reputation of your practice.
Your leadership style plays a pivotal role in shaping the team’s culture and productivity. Exceptional leadership is more than just making decisions and assigning tasks. It involves setting the right example, displaying integrity, showcasing a strong work ethic, and being empathetic towards team members. Regular check-ins, constructive feedback, and genuine concern for your team’s wellbeing and professional development are the hallmarks of effective leadership. Your support and recognition can significantly enhance a team member’s sense of self-worth and job satisfaction—inspiring them to deliver their best.
Building a high-performing dental team is like fine-tuning a machine, where each part works seamlessly with the others—boosting overall performance. With the right people and inspired leadership, your practice won’t just withstand the competitive dental healthcare industry but truly stand out, setting new benchmarks in patient care and team collaboration.
Start working on your leadership abilities and motivate your team using the methods above to build an amazing practice that patients are happy to visit.
DOCTOR + FOUNDER